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Souptik Chakraborty

Risk Management at Amazon

Based in Kolkata

About

Proactive and result driven operations analyst with 3+ years of experience in the field of Risk Management, Operations Improvement and Data Analysis using - JIRA, SQL, Excel and Power-BI/AWS QuickSight. Completed 2 Six Sigma KAIZENs with 100% success rate. Committed to delivering exceptional results while ensuring compliance with regulatory requirements. A customer-centric mindset and a proactive approach to identifying opportunities for process optimization and automation.

Skills

Projects

Experience

2021-2023

SPS Associate Mentor at Amazon

Role: Risk & Process Optimization Mentor, Selling Partner Support Team Performed in-depth SQL-based seller account analysis, leading to a reduction of 120 quality defects in Q3 2023. Led Six Sigma Kaizen projects, utilizing hypothesis testing and data analysis to: o Reduce non-compliant product listings by 80 points. o Improve contact handling efficiency by 32 points through multi-check rule logic. Refined Standard Operating Procedures (SOPs) using JIRA, achieving: o 300-point improvement in preventing risky account creations. o A 70-point reduction in fraud defects via SOP updates and systematic process improvements.

2023 - Present

Risk Specialist (Business Analyst) at Amazon

Role: Lead Analyst, 1st Line of Defence Team, Product Owner Canada Marketplace Delivered scalable on boarding control enhancements using ETL-based rules to strengthen AML/KYC operations for 7,000+ seller accounts, preventing $6.7M CAD in fraud. Designed and implemented machine learning models to support control precision and fraud pattern scoring: o Sensitivity Model: Improved automated rule calibration and risk signal prioritization, increasing rule deployment speed by 70%. o CART Model: Enhanced fraud segmentation controls, increasing detection accuracy by 25%. Automated program health monitoring dashboards with Agentic AI, improving program visibility and saving 100+ hours in manual effort.

Education

2015-2019

B.Tech in Civil Engineering

- Bachelors of Technology in Civil Engineering from University of Engineering and Management Kolkata. - Bronze Medalist.