2024-2024

IT Analyst

• Financial and operational data analysis: I processed and analyzed large volumes of data to identify patterns that improved business profitability by generating priority agreements with other companies. • Report automation: I generated dashboards with data extraction and interpretation systems, which allowed us to identify the most important business data, improving decision making based on customer experience. • Database and server maintenance: I administered enterprise database systems, ensuring their availability and reliability for strategic analysis. • Cross-functional collaboration: I worked with financial, operational and marketing teams to identify data-driven improvement opportunities. • Improved data quality: I implemented data cleaning and structuring processes.

2023 - 2023

IT and Conversational AI Developer

• Generative chat-bot design: I led the development of an AI-based chat-bot that improved customer experience by reducing response times by 10%. • Conversational data analysis: I implemented text analysis techniques such as entity extraction and sentiment analysis, optimizing the effectiveness of automated responses. • Conversational flow optimization: I designed conversational flows that improved chat-bot usability and reduced repetitive queries. • Collaboration with technical and sales teams: I worked closely with technical support and sales teams to tailor the chat-bot to specific customer needs. • Performance metrics: I established KPI’s to evaluate user interaction and propose improvements based on data, increasing customer satisfaction.