2022- Present

Business Data Analyst

• Successfully identified and analyzed multiple opportunities for business processes improvement, resulting in a 15% increase in efficiency and a 30% reduction in defects using data analysis, and value stream mapping. • Deployed Microsoft Excel and Smartsheet for data merge, reporting process, formatting, and vlookup formulas for data extracts from multiple sources in an organized, logical manner. • Work collaboratively with cross-functional teams to identify key metrics and KPIs, resulting in the creation of customized Tableau dashboards that improved decision-making accuracy by 15%. • Created user stories in JIRA and story mapping to organize and prioritize features and used story decomposition to break down large features into smaller, more manageable chunks.

2020-2022

Application Development Business Analyst

• Performed strategic gap analysis on complex issues, maintained user profile groups and utilized SQL programming and algorithm development and providing subject-matter expertise of complex data models. • Specialized in ServiceNow platform to manage incidents and facilitate self-serve analytics for non- analytical end users in line with SLA • Built interactive Tableau dashboards for complex data, resulting in an overall 50% process improvement in the decision-making process • Developed and executed advanced SQL querying and scripting to extract and analyze large datasets, resulting in a 20% increase in data accuracy and reliability. • Validated customer behaviour through formulation and testing of hypotheses, leading to the development of recommendations to increase customer satisfaction