There's empowerment in data | Ramir Mendigo Operations Supervisor | Google-Certified Data Analyst | Web & Process Optimizer

There's empowerment in data

Ramir Mendigo Operations Supervisor | Google-Certified Data Analyst | Web & Process Optimizer

Based in Dubai, UAE

About

As a leader with a strong background in customer service and problem-solving, I am eager to apply my skills and knowledge to the field of data analytics. Data analytics is a fast-growing and exciting domain that offers many opportunities for learning and growth. I have acquired the essential data analyst skills, such as SQL, R programming, data visualization in Tableau, and MS Excel, through self-study and online courses. I am confident that I can leverage data to provide valuable insights and solutions for any organization. I am looking for a challenging and rewarding career transition to data analytics, where I can use my analytical, strategic, and collaborative abilities to make a positive impact.

Skills

Projects

SaaS Subscription Cohort Analysis – Churn & Revenue Retention Study (Power BI)

SaaS Subscription Cohort Analysis (Power BI) Analyzed a SaaS subscription dataset to measure churn, MRR, and revenue retention. Built a relational data model and DAX measures to calculate time-based metrics and deliver actionable insights on customer and revenue performance.

Cyclistic Bike Share

Google Data Analytics Capstone Project that depicts how the Annual Members and Casual Riders of Cyclistic bikes in Chicago use the bikes differently. Objective • To find out how cyclistic bikes are being used by annual members and casual riders differently

Data Science Jobs and Salaries

This is an analysis about the Data Science jobs and salaries available among the 70 countries around the world. The dataset covers the year 2020 to 2023.

FnB Project Management Services

Web designing and development with implementation of SEO strategizing.

Experience

2023 - 2024

Operations Supervisor

• Coordinated schedules, meetings, and resource planning to ensure smooth daily operations. • Maintained accurate documentation for inventory, reports, and project plans. • Supported equipment and supply availability across multiple teams. • Collaborated on business strategy and website optimization using SEO and analytics. • Used data tools to track performance and improve user engagement and conversion. • Led concurrent projects with clear prioritization and timely delivery.

2020 - 2023

Operations Team Leader

• Trained and certified 100+ team members while enforcing safety standards. • Conducted job induction sessions and provided continuous performance feedback. • Managed daily allocations and forecasted staffing needs effectively. • Served as Rides Duty Manager, resolving guest issues with professionalism.

2017 - 2020

Operations Coordinator

• Monitored 100+ CCTV feeds to ensure safety and incident management. • Created and sustained radio inventory tracking system for operational readiness. • Collected and analyzed throughput, downtime, and defect data for reports.

2014 - 2016

Customer Care Executive

• Handled patient registration and billing aligned with insurance coverage. • Recovered patient trust through strong issue resolution and service recovery. • Helped maintain revenue consistency for 3 top-performing specialists.

Education

Computer Systems Design & Programming

Graduated with honors in a 2-year Associates course.

BS Computer Science