Paul Robb | Aspiring Data Analyst

Paul Robb

Aspiring Data Analyst

Based in Grafton, Australia

About

My main roles over the last several years have been support type roles. I'm looking to upskill into a Data Analyst role.

Skills

Projects

Netflix Recommendation Engine

Created a mathematical model to help predict and recommend the next content that the user should watch when they come on Netflix. In other words, created a Netflix recommendation engine to help business retain customers.

AirBnb Investment Recommendation

A client who wishes to invest in an Airbnb property in Washington, D.C. Before the client decides to invest, they’d like clean data about Airbnb performance in D.C.’s neighbourhoods that supports a clear recommendation for an investment in a specific market.

HR Analytics Dashboard

Create a HR Dashboard to assist with Attrition

Human Resources Dashboard Project

Our HR Overview and Employee Directory Dashboard is a user-friendly and visually engaging tool crafted in Tableau, providing a consolidated snapshot of key HR metrics and an intuitive employee directory for seamless navigation and data access. Designed to streamline HR processes and enhance decision

King County House Sales Dashboard

Our King County House Sales Dashboard is a powerful data visualization tool designed to provide comprehensive insights into the housing market trends and dynamics within King County, Washington. Leveraging real estate data, this dashboard offers users an in-depth understanding of key metrics such as

Australian Fatal Car Accidents 1989 - 2021

In this project, I conducted a comprehensive analysis of fatal car accidents in Australia spanning from 1989 to 2021. Leveraging data visualization tools, particularly Tableau, I meticulously dissected various dimensions of these incidents to uncover insightful patterns and trends.

Experience

Jan 2011 - Current

Application Support

Emersion | Remote work from home -Solve issues for customers of Emersion. -Write internal documentation (Confluence) -Run backend scripts (Linux). -Read log files (Linux). -Install / update SSL certificates for customers. -Investigate API issues raised by customers (SOAP UI) -Use of the ticketing systems Salesforce / Jira -Investigate issues with data from 3rd party carriers. -Investigate payment issues with 3rd party vendors. -Integration Support (Xero, Rhipe, Connectwise). -Basic SQL (Oracle)

Oct 2011 - Mar 2020

Application Support

Sihot Asia Pacific | Gold Coast −Solved issues with Sihot PMS software via phone, email and remote assistance −Documented & maintained over 150 User Guides / How To’s / Video instructions / internal guides. −Constructed e-learning courses (Articulate Storyline 2). −Created 134 Youtube instructional videos. −Designed / built a knowledge base. −Developed, designed & customised 100’s of .rtf layouts (Reservation Confirmations, Registration Cards, Invoices). −Coded LUA scripts. −Software Testing. −Rotating on-call after hours support

Sep 2007 - Aug 2011

Remote Technical Support

IBM | Gold Coast −Support users of the National Australia Bank on technical issues via phone, email and remote assistance. −Installed and removed software / dependencies via active directory. −Troubleshoot software issues. −Managed queues and reduced SLA’s. −Provide printer support. −Restored, rebuilt & replaced computers. −Engaged with internal support teams and external vendors.

Education

Nov 2023 - May 2024

Certified Data Analyst from the Data Analytics Institute

Certified Data Analyst from The Data Analytics Institute. Academics course with intensive training on tool such as Excel, SQL, Tableau, Power BI, Python and Databricks. Training is followed by an Internship in a Tech start-up where all the data analytics concepts were applied to solve real-world business problems.