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Maria Ekundayo Egobi

Quality Analyst | Customer Support | Aspiring Data Analyst

Based in Lagos, Nigeria

About

A professional Quality Assurance Specialist with a knack for customer satisfaction within the telecommunications industry. Proven track record in boosting happiness, implementing killer QA processes, and crafting top-notch training. Data lover.

Skills

Projects

Experience

2022- Till date

Quality Analyst

Call Evaluation, Floor management, Training and coaching of CCEs

2018 - 2022

Quality Analyst

Call Evaluation, Compliance, Floor management, Training and coaching of CCEs

2017 - 2018

Team Coach

Real time analysis(RTA) of CCEs performance, appraisal of sub-team performance and Team management

2015 - 2017

Customer Care Executive

Customer relationship management, Resolved customer's Issues, Queries and Enquries

Education

2011 - 2014

PGD, Statistics

Federal University of Technology Akure, Ondo State, Nigeria

2007 - 2009

HND, Statistics

Auchi Polytechnic Auchi, Edo State, Nigeria

2023 - Till Date

Data Analytics Program (in- view)

ALX Africa