Maria Ekundayo Egobi
Quality Analyst | Customer Support | Aspiring Data Analyst
Based in Lagos, Nigeria
About
A professional Quality Assurance Specialist with a knack for customer satisfaction within the telecommunications industry. Proven track record in boosting happiness, implementing killer QA processes, and crafting top-notch training. Data lover.
Skills
Projects
Experience
2022- Till date
Quality Analyst
Call Evaluation, Floor management, Training and coaching of CCEs
2018 - 2022
Quality Analyst
Call Evaluation, Compliance, Floor management, Training and coaching of CCEs
2017 - 2018
Team Coach
Real time analysis(RTA) of CCEs performance, appraisal of sub-team performance and Team management
2015 - 2017
Customer Care Executive
Customer relationship management, Resolved customer's Issues, Queries and Enquries
Education
2011 - 2014
PGD, Statistics
Federal University of Technology Akure, Ondo State, Nigeria
2007 - 2009
HND, Statistics
Auchi Polytechnic Auchi, Edo State, Nigeria
2023 - Till Date
Data Analytics Program (in- view)
ALX Africa