October 2021 – December 2022

Customer Support Analyst at Jumia Nigeria

• Delivered customer support while analyzing recurring issues to identify process improvement opportunities • Leveraged data from customer interactions to improve service delivery processes

November. 2022 – October. 2023

Academic & Administrative Associate - NYSC PPA

• Analyzed student performance data using Excel and Google Sheets to identify learning gaps and monitor academic progress. • Built performance reports and visualizations that contributed to a 25% improvement in student outcomes. • Maintained accurate academic records and generated reports for administrative decision-making.

November. 2023 – January. 2026

Account Officer - Financial Data & Reporting

• Collected, cleaned, and analyzed financial and customer datasets using Excel and Power BI to support lending and investment decisions. • Developed interactive dashboards that enabled management to monitor portfolio performance exceeding ₦2 billion. • Automated recurring Excel reports, reducing manual reporting time by 30%. • Performed trend analysis to identify credit risk patterns and improve loan approval accuracy by 20%. • Validated and reconciled datasets to improve reporting accuracy and maintain data integrity. • Presented analytical findings and recommendations to management to support strategic business decisions.