May 2023 July 2023

Customer Care Advisor

Key Result Areas: • Imparted specialized customer service to mortgage clients with support and guidance across mortgage lifecycle in application, approval, repayment, and account management • Partook in training sessions and workshops to keep abreast with mortgage industry regulations, internal policies, and customer service best practices • Sustained flawless and updated customer records in mortgage servicing system in line with data privacy regulations, backed by seamless customer interactions.

Jan 2022 Jan 2023

Student Operations Officer

Key Result Areas: • Coordinated with Senior Student Recruitment Officers to deliver projects within deadlines and in alignment with plans • Imparted exceptional customer service and responded to pre-applicant enquiries via multiple channels • Contributed as the Student Recruitment and Access Development (SRAD) team member for the Home/International Conversion Call Centre • Rendered project support to the Conversion Call Centre by means of calling prospective students/offer holders and guiding them throughout the application process

2017- 2021

Data Engineer | Infosys Limited, India

Key Result Areas: • Worked on Python programming language to develop and maintain Python-based applications • Ingested and transformed terabytes of structured and unstructured data into Hadoop Distributed File System (HDFS) by developing highly optimized HQL scripts • Enhanced partitioning, bucketing, and indexing techniques to expedite query processing • Monitored Continuous Integration and Continuous Deployment (CI/CD) pipelines for automated/error-free code deployments • Coordinated with the DevOps team to streamline the deployment process resulting in a 30% reduction in deployment time • Interactedwith clients to proactively gather requirements, understand business needs, and deliver tailor-made solutions

2015 - 2017

Systems Engineer | Infosys Limited, India

Key Result Areas: • Functioned in an Agile environment in Information Technology comprising Requirement Analysis, Functional Studies, Project Deployment, Maintenance, Documentation, Coding, and Enhancement • Drafted corrective action plans following root cause analysis for the production issues, backed by a vast knowledge in various data-driven applications • Harmonized with other team members and resolved 65% of the user issues using the Service Now ticketing tool • Scrutinized the user-related data in the Kenan Billing DB using SQL and offered resolution on time • Ideated and modified complex SQL queries to automate bulk user accounts-related data manipulations along the lines of business needs.