Grayson McMinn | Analyst | Data portfolio

Grayson McMinn

Analyst

Based in Texas, USA

About

Hey! My name is Grayson and here are a couple of my recent projects. Through the Data Analytics and Business Intelligence Certificates offered by Google as well as personal side projects, I have become proficient in Microsoft Excel, Tableau and PowerBI with a foundational understanding of SQL, Python and R. A bit about me: I enjoy skateboarding, exploring new places, and spending time with friends in my free time. I'm a pretty big nerd about anything Star Wars-related and also enjoy challenging video games! Feel free to get in touch if you'd like to chat!

Skills

Projects

Airbnb Project

This Seattle-focused data project pinpoints rental hot-spots by analyzing nightly costs across zip codes, showcasing seasonal trends and average cost per bedroom. The interactive dashboard offers a concise view of the real estate landscape, providing valuable insights for potential home-buyers.

Commuter Project

This bike commuter data project explores a correlation between income levels and bike purchases, and the popularity of biking among different age demographics for varying commute distances. It covers North America, Europe, and Asia-Pacific.

Experience

2021-2022

UC Tech Consultant (UC Santa Cruz)

As a UCTech Consultant Lead in the intersection of technology and education, I collaborated with professors to optimize online teaching. Responsibilities included creating quarterly schedules, supporting lower-level consultants, and implementing innovative teaching strategies within the classroom. Developed and utilized critical thinking, Microsoft Excel, and managerial skills during a 1-year tenure, contributing to the success of the academic community.

2022-Present

Customer & Technical Support (Future Motion)

Key Contributions: - Demonstrated exceptional proficiency by handling the highest volume of support tickets, contributing to a remarkable 30% increase in departmental efficiency. - Achieved an impressive Quality Assurance rate of 95.5%, the highest in the department, showcasing a commitment to excellence in customer support and hard work. - Received side projects from the department head, involving tracking and analyzing key data metrics of other agents on a monthly basis. Notably, I achieved a promotion from Customer Support Agent to Technical Support Agent within just 9 months of joining the team, a process that typically takes a minimum of 1 year.

Education

B.A Business Management Economics (UC Santa Cruz)

My college experience provided me with a robust understanding of business principles and cultivated analytical thinking and problem-solving skills within a business setting. The curriculum emphasized a holistic approach to management, blending economic theory with practical business applications. This educational background, coupled with a commitment to excellence, positions me as a candidate ready to contribute and excel in the dynamic field of analytics.

2023

Data Analytics Certificate (Google)

I earned a Data Analytics Certificate from Google, showcasing proficiency in key tools and techniques essential for effective data analysis. This certification encompasses skills in SQL, Excel, Tableau, and R, providing a comprehensive foundation in data analytics. Throughout the certification program, I actively engaged in weekly projects and exams, honing my practical abilities and theoretical knowledge. These hands-on experiences were instrumental in developing an understanding of data analytics, preparing me to navigate and analyze complex datasets with precision.