ODEKE ELIJAH FAITH
Business Intelligence & Data Science | AI-Driven Analytics | Python | SQL | Machine Learning
Based in Uganda
About
I am a data and AI professional with 8+ years of experience transforming data into actionable insights that drive business growth, customer experience, and operational performance. My expertise spans data science, machine learning, predictive analytics, business intelligence, and AI-driven decision-making. I am passionate about building practical, data-driven solutions that solve real-world problems and create measurable impact.
Skills
Projects
Experience
2025 - 2026
CUSTOMER SERVICE DATA ANALYST
• Led Customer Value Management project increasing Portfolio Value (PVE) by 53%, generating + UGX2.3 billion in additional cashflow. • Analyzed customer behavior across a 3.9M+ portfolio in Uganda. • Automated reporting processes, saving the team over 15 hours per week. • Delivered data-driven recommendations that generated over UGX 680M in additional revenue,reduced defaults by 19%, and improved customer retention by 16%.
2022 - 2025
CUSTOMER EXPERIENCE DATA ANALYST
• Built churn & payment models, improving risk detection and reducing involuntary churn by 23%. • Performed call driver analysis, identifying key drop-o= causes and recovering UGX 237M revenue. • Delivered CX & cohort analytics, driving insights that increased NPS by 32 points. • Built agent performance tracking framework, improving productivity and resolution by 60–80%. • Developed interactive Tableau dashboards for CX, collections, and operational performance, reducing reporting time by 75%.
2019 - 2022
DATABASE ADMINISTRATOR
• Led 9-person team; designed & maintained 37 Oracle/MySQL databases for 20+ donor projects • Implemented backup, recovery & disaster-recovery systems - 100% uptime, zero data loss • Developed Oracle APEX applications used by 70+ sta= across 5 regions • Enforced security & access policies - zero audit findings for 4 consecutive years
Education
2026 - 2027
Master In Artificial Intelligence and Data Science
Advanced studies in machine learning, artificial intelligence, data mining, big data analytics, and predictive modeling. Passionate about leveraging data and AI technologies to drive innovation, optimize business performance, and support strategic decision-making.