2022-2023

Project Manager at Salix Data

 Led the implementation of a sales tracking & stock management system within a large enterprise and ensured that it was completed on time and within budget.  Strengthened contractual relationships and client satisfaction through quality control, quality assurance, production improvement, and adherence to contractual estimates.  Hired four new staff members and supervised their day-to-day progress, leading to a 20% increase in employee retention rate.  Monitored the incidents and service request queues to identify trends that can be used to reduce costs and improve quality.  Planned and directed product design, implementation, testing, and quality assurance.  Managed meeting schedules for the Senior project manager and participated in cross-functional meetings with stakeholders.

2020-2022

Project Manager at Digital Divide Data

• Set goals for performance and deadlines in ways that comply with SLAs. Reviewed team performance according to the set metrics and created action plans for improvement. • Managed 30 employees across departments, improving morale and corporate commitment while implementing structure and procedure. • Provided quality service by enforcing quality and customer service standards, as laid out in the SOW. • Responsible for resolving all client/vendor/sales account issues. • Successfully migrated over 15 accounts to new software and cloud service. • Collaborated with senior management on multiple functions, including customer success, increasing survey submissions from 60% the previous month to 75% by identifying pain points of customer feedback.

2019-2020

Project Manager at Elephant Healthcare

• Conducted three on-site training activities for facility personnel in the Coast and Rift Valley regions. • Successfully onboarded three facilities on the Elephant ERM software. • Built relationships within the community and acted as the company's primary point of contact. • Monitored project progress, presented findings at monthly board meetings, and recommended custom outpatient county reports to fully onboard the level 3 & 5 facilities to Elephant ERM. • Reviewed our customer database to identify potential opportunities for upselling, analyzing their unique needs and requirements that saw us sign off on two additional pilot programs for two facilities.