05/2021 - 11/2021

Festivals General Teller

I possess a strong track record in financial management, having successfully completed daily reconciliation and reporting of cash transactions across 32 Marketplace outlets, ensuring meticulous financial tracking and adherence to operational standards. My commitment to embodying Disney's core principles—Safety, Courtesy, Showmanship, Efficiency, and Inclusivity—has earned me multiple accolades from peers, management, and visitors alike. Through fostering a culture of excellence, I consistently strive to uphold these principles and contribute to the success and reputation of the organization

05/2019 - 05/2021

Claims Specialist

In this role, I efficiently managed inbound calls within a phone queue, resolving insurance claim rejections for various stakeholders, including nurses, doctors, pharmacies, and patients, showcasing strong communication skills in handling complex issues. I consistently exceeded performance metrics, ensuring prompt resolution of rejected claims and maintaining a strong commitment to meeting quality and productivity benchmarks. Additionally, I established collaborative partnerships with local pharmacies, ensuring adherence to run times and facilitating timely medication dispensation. Furthermore, I seamlessly collaborated with facility staff to collect essential information critical for securing overrides and prior authorizations, contributing to the efficient operation of the organization.

08/2018 - 05/2019

Festivals Food and Beverage Trainer

I facilitated comprehensive training programs for both new and experienced cast members, integrating Disney's premier customer service standards with personal insights to cultivate a culture of service excellence. Additionally, I consistently upheld exceptional customer service benchmarks in fast-paced, high-volume operations, demonstrating top-tier professionalism and adaptability while collaborating seamlessly with culinary teams onstage. My commitment to service quality and adaptability contributed to maintaining a positive guest experience and upholding Disney's renowned standards.

07/2017 - 08/2018

Sales Associate

I consistently surpassed sales targets by skillfully recommending and presenting products that aligned with guests' preferences and needs, demonstrating a customer-centric approach and a talent for driving sales. I executed cash wrap and mobile POS duties with proficiency, ensuring a seamless guest experience while maintaining exceptional service standards, showcasing efficiency, and prioritizing guest satisfaction. Additionally, I played a proactive role in cultivating an enchanting guest experience by upholding Disney brand standards in guest engagement, visual presentation, and housekeeping, contributing significantly to maintaining a magical atmosphere.

01/2017 - 06/2017

Merchandise Management Intern

As a team director, I led and developed team operations to drive excellence in guest service, team performance, and financial outcomes, demonstrating leadership in delivering exceptional guest and cast experiences. I orchestrated on-stage retail operations, maintaining visual standards and enforcing adherence to policies and procedures to ensure a seamless and visually appealing guest experience. Additionally, I fostered partnerships with internal and external stakeholders, cultivating productive relationships and leveraging opportunities for mutual benefit across functions and businesses.

02/2013 - 04/2018

Payoff and Release Supervisor

Leading a team of up to 30 analysts in the Research Department, I addressed escalated client issues and demonstrated leadership in problem-solving and customer service. I initiated a monthly one-on-one review system for the Research and Release Departments, improving team performance and accountability. Additionally, I collaborated across departments to develop and execute a new Key Performance Indicator (KPI) report, enhancing visibility and tracking of departmental metrics. Promoted to the Payoff and Release Department, I showcased expertise and proficiency in the role. Furthermore, I optimized the Release team structure, resulting in a significant 20% increase in efficiency across departmental responsibilities through comprehensive time studies and process mapping.