Anmol Juyal
Analyst
Based in Delhi,India
About
Hello, I’m Anmol from Delhi, India, currently working as a CX & Program Operations specialist at Google, where I manage global vendor ecosystems and lead data-backed quality initiatives to improve customer sentiment, escalation control, and SLA adherence. Alongside my CX experience, I’ve developed strong analytical capabilities using SQL, Excel, Tableau, and Python, and this portfolio showcases my ability to apply data analysis and visualization to translate complex datasets into actionable insights.
Skills
Projects
Experience
Jan 2024-May 2024
Business Insight Data Analytics Intern
Worked with the Ecommerce team of the organization to manage both B2B and B2C data. • Created weekly report of daily offtakes for 4 brands: Centrum, Eno, Iodex, Sensodyne over 30+ SKUs. Report has been shared with higher authorities which gives insights about how SKUs are performing. • Gathered data across the 9 channels and converted them into same readable format using KNIME. • Maintained the sheet of more than 5 KPIs like Market share, Secondary sales, Tertiary sales, Promo run across the cities, Growth Per SKU for Sensodyne toothpaste and toothbrush. • Developed an interactive dashboard tracking Month-To-Date, Previous-Month-To-Date, and secondary sales performance metrics across various distributors, enabling Internal Ecom team to make data-driven decision.
June 2024 - Present
Project Management Apprentice @ Google
• Delivered data-driven CX and quality improvements by leading DSAT deep dives, RCA, and governance cadences across multiple vendors, contributing to better customer sentiment and stronger SLA adherence. • Owned end-to-end troubleshooting and vendor quality workflows, onboarding partners, driving calibrations, and implementing structured action plans that reduced escalations and improved operational performance. • Program-managed feedback and reporting initiatives, documenting operating models, automating scorecard metrics via SQL, and introducing prioritization frameworks that strengthened cross-functional alignment and execution rigor.
Education
2021-2023
Masters in Mathematics at National Institute of Technology, Nagpur