2019-2020

Customer service agent at MTN NIGERIA

Provided exceptional customer service by promptly responding to customer inquiries and resolving issues via phone, email, and live chat. Assisted customers in troubleshooting technical problems related to mobile devices, network connectivity, and billing concerns. Effectively communicated complex technical information in a clear and understandable manner to customers. Managed and documented customer interactions and resolutions using CRM software, ensuring accurate and up-to-date records. Collaborated with cross-functional teams including technical support, billing, and sales departments to address customer needs. Assisted in the development and improvement of customer service processes by providing valuable feedback and suggestions.

2021

Brand ambassador at Gandour

i represent Gandour brand at various events, supermarkets, trade shows, and promotional activities, engaging with potential customers to communicate brand values and product benefits. Create and share captivating content on social media platforms to increase brand visibility and drive customer engagement. Collaborate with the marketing team to develop strategies that align with the brand's goals and target audience. Provide insights and feedback from customers, contributing to the continuous improvement of products and marketing strategies. Participate in training sessions to stay updated on product knowledge and industry trends, ensuring accurate representation of the brand.