Vaibhav Gaikwad | Tech Mahindra (Technical Support)

Vaibhav Gaikwad

Tech Mahindra (Technical Support)

Based in pune

About

I'm a passionate and detail-oriented Data Analyst/Business Analyst with strong skills in SQL, Power BI, Python, and Excel. Currently working at Tech Mahindra, I specialize in turning complex data into clear insights to support smart business decisions. With a solid academic background and professional certifications, I thrive in fast-paced environments and continuously seek opportunities to grow and add value through data.

Skills

Projects

Data Analyst Blinkit

• Developed an end-to-end Power BI dashboard for Blinkit covering Sales, Customer Segmentation, and Feedback Analytics using advanced DAX measures and time intelligence. • Integrated Power Query for data cleaning, modeling relationships, and building a calendar table to support dynamic filtering.

Credit Card Analysis

• Built an interactive Power BI dashboard with DAX measures and Power Query transformations to support key decision-making. • Identified customer segments, recommended product development strategies, and delivered findings through a compelling presentation.

Zomato Analysis

* Built a Power BI dashboard showcasing Zomato’s sales and user performance metrics. * Used DAX measures, table relationships, and visual storytelling for deep insights. * Focused on improving customer experience and operational efficiency through data.

Finance Analysis

• Designed an interactive Power BI dashboard with DAX, tooltips, and growth metrics. • Delivered key financial insights to support data-driven decision-making. • Focused on clarity, performance trends, and actionable analytics.

Experience

2024 - Present

Technical Support at Tech Mahindra

Tracked and managed network orders by assigning project IDs and reference numbers, ensuring accurate documentation and timely workflow. • Monitored order status and raised EChats or Escalations to resolve delays, maintaining adherence to SLAs. • Conducted client meetings to address issues and ensure smooth communication throughout the order lifecycle. • Utilized Excel (VLOOKUP, XLOOKUP, IF formulas) to maintain and update project trackers, enabling accurate data analysis and reporting.

Education

2024

BBA (Computer Application)