2022

Customer Support Specialist, Las Vegas, NV

● Reached 130% of required goals per day. ● Collected and synthesize data from various sources to provide actionable insights to support requirements. ● Prioritized requests by urgency, and managed technical malfunctions. ● Worked with data systems, including Jira and iSight. ● Ensured data accuracy, hygiene, and consistency across multiple sources.

2021-2022

Business Analyst / Amazon Seller SESM LLC, Las Vegas, Nevada

● Implemented long-term pricing experiment that improved customer’s value by 150%. ● Designed and implemented AB testing for the pages to improve conversion rate. ● Built data and reporting infrastructure from the ground up using Excel, Tableau, Helium 10, and Amazon's advertising tools to provide real time insights of the product, marketing funnel and business KPI’s. ● Identified strategic marketing opportunities to save campaign costs. ● Visualized insights’ patterns and trends to drive business growth. ● Sold products through Amazon as an independent merchant. ● Promoted products through various channels, including social media and amazon advertising.

2019 –2020

Project Manager, Dermalactives, Las Vegas, Nevada

● Increased the monthly revenue by 150%. ● Renewed an old brand, including logo, content, products, and website redesign. ● Utilized Salesforce to track website activities and analyze data. ● Managed project scope and timelines, ensuring company objectives were met on time. ● Facilitated communication with manufacturers, vendors, and various departments. ● Oversaw in-house requests from multiple departments.

2018

On-Boarding and Customer Success Manager, Splitit Payment Solutions, Hertzelia, Israel

● Reached 175% of required goals. ● Analyzed customer data daily using Excel, and internal platforms. ● Built marketing strategies to promote Splitit solutions. ● On-boarded new merchants, integrated platforms. ● Managed technical malfunctions.

2015-2018

Customer Relationship Manager, TraderTools FX (Foreign Exchange), Raanana, Israel

● Increased customer monthly trade volume by 300%. ● Resolved technical malfunctions using internal systems. ● Conducted data analysis using SQL and Excel, including business trips to Europe and the U.S. ● Managed customer relationships and feedback.