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Ratna Meena Shivakumar

Data Analyst

Based in San Francisco

About

A dedicated and results-driven Data Analyst with 3+ years of comprehensive experience in the industry and enthusiastic about leveraging skills to drive meaningful insights and contribute to the success of dynamic organizations.I have a strong foundation in Data science and Analytics, Visualization, and Product management. I strongly believe in Continuous Learning. Currently exploring LLMs and Data Science space with Machine Learning.

Skills

Projects

Experience

Jan 2020 - Feb 2022

System Engineer - Analysis, Development @ Tata Consultancy services Ltd

Collaborated with cross-functional teams in APAC and EMEA to develop and application for CITI BANK business users and implement automated solutions for actionable insights and next best action strategies. My responsibilities included developing transaction handling systems, designing UI, integrating data using REST APIs & JSON, and providing support during code deployments and production activities. I addressed various issues such as database exceptions, compliance checks, and server downtime, while also leading the application upgrade and completing numerous user stories in JIRA. Additionally, I successfully launched valuable products for business users and mentored two interns during the process.

Sep 2022 - Feb 2024

IT Analyst – Client Technology Services @ Boston University

Efficiently resolved over 95% of Incident tickets in ServiceNow, applied problem solving skills for troubleshooting issues. Implemented KPIs and conducted strategies & analysis for reduce the resolution time, resulting in a 30% boost in efficiency.

Mar 2023 - Present

Data Analyst & Admin (Volunteer) @ One Community Global

Performed data analysis for ads process, Optimized the SEO score for around 20+ blogs, and utilized Google Analytics. Managed a team of 10 of Highest Good Network Software, and involved in hiring candidates for the analytics and the software development team.

Mar 2018 - Feb 2020 (Part Time)

Financial Analyst @ Sri Kanakadharani Catering

Developed Expertise in developing and monitoring annual budgets and financial forecasts, with a focus on identifying variances and implementing corrective measures. Prepared comprehensive financial reports, including income statements, balance sheets, cash flow statements, and key performance indicators.

Education

Aug 2016 - Mar 2020

Bachelor of Engineering in Computer Science @ Anna University, India

Grade: 8.19 Notable Coursework: Data Structures, Java Programming, Database Management Systems, Theory of Computation Social Network Analysis, Web technology, Statistics and Machine Learning, Big Data Analytics, NOSQL, Human Computer Interaction, Object Oriented Programming, Computer Networks

Sep 2022 - Jan 2024

Master of Science in Computer Information Systems @ Boston University

Grade: 3.74 Coursework: Database design and Implementation for business, Information Systems Analysis and Design, Business Data Communications and networks, Data Mining, Data Science with Python, Analytics and Visualization using R, Project Communications and Leadership, IT Project Management, IT Strategy and Management, Software Quality, Testing, and Security Management