Pooja Agarwalla | Data Analyst | Excel • SQL • Power BI • Python

Pooja Agarwalla

Data Analyst | Excel • SQL • Power BI • Python

Based in Bengalure, India

About

I am Pooja, a dedicated for data analysis thinking with a passion for transforming raw data into a data visualization . I am worked as Data analyst intern at Ai-Variant around 3months and 1year worked as Customer Support Executive at IServe U Technology Privat Ltd.where I was dealing with a client related to online transaction and solving query of Customer,making Excel report in day to day activities. My academic background includes an MBA degree with a focus on Finance and Marketing from the Regional College of Management, Bhubaneshwar, Odisha . Skills ~Excel ~Advance Excel ~Power Bi ~Tableau ~SQL ~Python ~Statistics ~Financial Planning ~Communication Skill ~Presenatation Skill

Skills

Projects

Olist Store Analysis

Olist Store Analysis (E-Commerce Data Analysis Project Domain) -The objective of the project was to conduct critical analysis on the given datasets using BI tools like MS Excel, Tableau, PowerBI, MySQL and provide recommendations for business inside growth. In this project 5KPI'S

Vrinda Store Analysis

● Did analysis of order vs sales for one year 2022. Find maximum revenue month ● Find which age group more interested in shopping from which area ● Orchestrated a data‐driven sales strategy for Vrinda Store, resulting in a 40% increase in monthly revenue through targeted marketing campaigns and cust

Experience

2021-2022

Executive

Collected, analyzed, and interpreted customer data to identify churn patterns and retention opportunities. Prepared daily, weekly, and monthly MIS reports on customer behaviour, retention performance, and service metrics. Monitored customer lifecycle data and created dashboards to track retention KPIs using Excel/Power BI. Coordinated with customer support, sales, and operations teams to resolve customer issues quickly and improve satisfaction. Generated data-driven insights to support retention strategies and improve customer engagement. Managed and maintained large datasets, ensuring accuracy, completeness, and timely updates in CRM and MIS tools. Conducted root-cause analysis for customer complaints and provided actionable recommendations to reduce churn. Automated recurring rep

2023-2023

Data Analyst Intership

Education

2018-2020

MBA (Finance&Marketing)

2023-2023

Data Analystic , Data Science