2018-2022

Branch Service Manager

*Preparation of financial statements and analysis. *Management and supervision of department employee *Responsible for day-to-day supervision and leadership *Maintaining and overseeing of all banking procedures and processes *Recruiting, vetting, interviewing, and hiring new employees *Overseeing approvals of loans, lines of credit, and other fiscal plans *Assisting with customer service and satisfaction *Recording and researching all financial information for analysis. *Overseeing, preparation and analysis of budgets *Advising on procedures and financial management as well as developing policies *Overseeing financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance. *Forecasting and planning according to fiscal needs

2023

Service Manager

*Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. *Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. *Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. *Monitoring department issues and client complaints to create methods to lessen recurring issues. *Auditing work and customer service to ensure the bank's high standards, efficiency, and productivity goals are met. *Maintaining strong relationships with customers, vendors, and sales representatives. *Training new employees in the bank's procedures.