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Mohammed Sahabaz

Data Analyst

Based in Bangalore, India

About

Data-driven problem solver skilled in transforming complex datasets into actionable insights. With expertise in Power BI, SQL, and Excel, I have a proven track record of extracting, cleaning, and analyzing data to uncover meaningful patterns and trends. I excel at translating data into valuable insights that drive strategic decision-making and enhance business performance. With a strong attention to detail and a passion for turning numbers into actionable stories, I am dedicated to helping organizations unlock the full potential of their data. Let's connect and explore opportunities to leverage data for success.

Skills

Projects

Experience

Jun 2021 - Current

Process Specialist at BYJU'S

• Analyzed complex datasets using SQL, identifying trends and patterns that led to an in depth understanding of business. • Designed and maintained interactive data dashboards using PowerBI, enhancing data-driven decision-making processes. • Conducted data analysis to identify trends, patterns, and outliers in large datasets. • Conducted ad-hoc analysis, providing actionable recommendations and strategic insights that contributed to taking better business decisions. • Collaborated with cross-functional teams to define data requirements and ensured data quality by applying various data cleansing activity. • Proficient in leveraging ChatGPT prompts for various projects.

Dec 2019 - May 2021

Senior Associate at Tech Mahindra

• Successfully handled and resolved customer escalations and complaints, ensuring customer satisfaction and retention. • Worked with the Amazon Leadership Team to develop and implement effective solutions for clients and customers, ensuring smooth operations and improved customer experience. • Engaged with customers to understand their specific requirements and worked towards providing tailored solutions to meet their needs. . • Identified areas for enhancing customer service initiatives by actively gathering and analyzing customer feedback, implementing necessary changes, and measuring their impact. • Ensured that operations were aligned with a customer-centric approach, focusing on delivering excellent service and exceeding customer expectations

Education

2015-2018

Bachelor of Commerce, Accounting