Mohammed Sahabaz
Data Analyst
Based in Bangalore, India
About
Data-driven problem solver skilled in transforming complex datasets into actionable insights. With expertise in Power BI, SQL, and Excel, I have a proven track record of extracting, cleaning, and analyzing data to uncover meaningful patterns and trends. I excel at translating data into valuable insights that drive strategic decision-making and enhance business performance. With a strong attention to detail and a passion for turning numbers into actionable stories, I am dedicated to helping organizations unlock the full potential of their data. Let's connect and explore opportunities to leverage data for success.
Skills
Projects
Experience
Jun 2021 - Current
Process Specialist at BYJU'S
• Analyzed complex datasets using SQL, identifying trends and patterns that led to an in depth understanding of business. • Designed and maintained interactive data dashboards using PowerBI, enhancing data-driven decision-making processes. • Conducted data analysis to identify trends, patterns, and outliers in large datasets. • Conducted ad-hoc analysis, providing actionable recommendations and strategic insights that contributed to taking better business decisions. • Collaborated with cross-functional teams to define data requirements and ensured data quality by applying various data cleansing activity. • Proficient in leveraging ChatGPT prompts for various projects.
Dec 2019 - May 2021
Senior Associate at Tech Mahindra
• Successfully handled and resolved customer escalations and complaints, ensuring customer satisfaction and retention. • Worked with the Amazon Leadership Team to develop and implement effective solutions for clients and customers, ensuring smooth operations and improved customer experience. • Engaged with customers to understand their specific requirements and worked towards providing tailored solutions to meet their needs. . • Identified areas for enhancing customer service initiatives by actively gathering and analyzing customer feedback, implementing necessary changes, and measuring their impact. • Ensured that operations were aligned with a customer-centric approach, focusing on delivering excellent service and exceeding customer expectations
Education
2015-2018
Bachelor of Commerce, Accounting