Taiwo Oluwaseun Odunayo
A Data Analyst that is passionate about working with organizations that want to make effective use of their data from the first idea around what you want to measure and how to capturing data accurately,through data preparation analysis and management all the way to impactful presentation of insights
Based in Lagos, Nigeria
About
I'm currently a committed data analyst that explore and analyze any and all available data to influence future freshly projects and initiatives. I have good communication skills and multitasking abilities.
Skills
Projects
Experience
2023-PRESENT
Data Analyst, GIIT AFRICA
•Performing advanced analytics functions, including data modeling and prescriptive analytics. •Building over 70 complex SQL reports. •Facilitating data distribution, file sharing, and report tracking for over 500 files. •Utilizing techniques and business intelligence tools (Power BI and Tableau) to address business problems, streamline processes and enabling decision-making. • Analyzing different large dataset using Excel, Python and R to extract valuable insights from the data • Continuous Learning and Improvement.
2021-2023
Customer Call Agent, UBA
• Responded to at least 140 customers per day. • Attended to customers enquiries/complaints/requests over the phone and via Email. • Screened and routed calls to delivering c ontacts to correct personnel. • Updated customers’ records including personal information, contact details and agreed terms. • Accurately filed customers’ complaints against the appropriate teams to resolve and give accurate TAT (Turn Around Time) to customers.
Education
2015-2021`
Statistics at Kwara State Polytechnic.
Higher National Diploma in Statistics