2023

Data Analyst at BCP Council

Project Brief: Design a real-time sales performance reporting system with different access levels for the sales team and management. The system tracked key performance indicators (KPIs) such as Revenue Growth, Profit Margin, Conversion Rate, Year-over-Year (YoY) Growth, Churn Rate, etc. Key Achievements: • Spearheaded sales growth initiatives resulting in a $1.5 million revenue increase in two major markets (UK and US) and achieved a 10% revenue growth by the end of the year. • Recognized for outstanding performance with a promotion within one year. Responsibilities: • Conducted Root Cause Analysis on sales performance issues using SQL, communicated results to stakeholders through Power BI. • Developed dynamic reports, dashboards, and scorecards in Excel and Power BI, providing real-time t

2022-2023

Data Analyst at Vitality

Project Brief: Develop an automated Customer Insight Reports system supporting marketing and sales teams in trend identification and customer experience tracking. Utilized key business metrics such as Customer Satisfaction Score, Customer Lifetime Value, Customer Churn Rate, Return Rate, etc. Key Achievements: • Successfully reduced customer churn by 7%. • Achieved a $300,000 increase in sales revenue within the first 6 months of system deployment. Responsibilities: • Extracted, interpreted, and analysed customer data from various sources to generate automated reports featuring KPIs including campaign performance, customer engagement, and engagement trends. Leveraged SQL and Tableau for data extraction and visualization. • Conducted the collection and analysis of customer satisfaction.

2020-2022

Data Analyst at Havora

Project Brief: Development of a HR Analytics solution which tracks key HR metrics on employees, identifies factors influencing employee attrition and develop talent retention strategies. Key Achievements: • Enhanced employee engagement and saved $110,000 in recruitment costs. • Improved company reporting and data integrity by 33%, saving 10 weekly hours of manual reporting. Responsibilities: • Engaged stakeholders to conduct gap analysis and documented business requirements to align with effective business solutions. • Collaborated with a cross-functional team to analyse talent retention and manage attrition risks. • Developed data models in Power BI, integrating HR data from various sources (payroll, recruitment, etc.), and created DAX measures for KPIs. • Generated reports communicating

2018-2020

Intern Data Analyst at Havora

• Conducted market analysis using Alteryx for data extraction and Excel dashboards to present insights to stakeholders, aiding the creation of a Go-To-Market Business Plan for a new product launched in West Africa. • Analyzed and tracked safety performance using Excel dashboards and scorecards with key metrics like incidence rates, equipment malfunction rates, Average resolution time thereby improving occupational safety by 15%. • Extracted, Transformed and Loaded (ETL) logistics data from various sources using Power Query and automated monthly reports in Excel to management, saving $150,000 annually on transportation costs. • Employed diverse communication channels to accelerate the completion of filings, reports, spreadsheets, agendas, departmental special events.