2021 - ONGOING

Operator/Tarmac Monitor at TOTALENERGIES

Monitoring and operating safely and efficiently all JET A-1 production processes and equipment associated with Hydrant, Apron, pipelines, flowlines, and safety systems to achieve production targets. Ensuring earthing cable are properly bonded and no fuelling is been carried out without proper bonding. Supervising workload to ensure operating practices are in accordance with Operational safely regulations Coordinating the hydrant pump operation efficiently and effectively with maintenance and operation staff. Ensuring Jet-A1 meets its specifications before fueling into the aircraft. Conducting pre-checks of fueling equipment, including fuel trucks and refueling hoses, to ensure they are in proper working condition. Coordinating with fueling personnel and ensure the timely delivery of Jet A1

2017 - 2019

Sales Center Manager/Quality Control Analyst at OZONE F&L TRADING COMPANY LIMITED

Develop and execute sales strategies to achieve revenue and profit targets for the sales center. Lead and supervise sales teams, providing guidance, support, and motivation to achieve sales goals. Monitor and analyze sales performance, generate reports, and present performance metrics to senior management. Maintain a thorough understanding of the brewery's product portfolio and communicate product knowledge effectively to the sales team. Oversee customer service operations to ensure excellent customer experiences and satisfaction. Develop and implement quality control procedures to maintain the highest product standards in the brewery's offerings. Collect and analyze data related to product quality, performance, and customer feedback to identify areas for improvement.

2011 - 2016

Online Customer Care Representative at MTN Nigeria

Interact with customers through chat, email, and social media platforms to address their questions, concerns, and requests promptly and professionally. Provide accurate and comprehensive information about the telecommunication company's products, services, billing, and promotions. Assist customers in troubleshooting technical issues with their devices, services, or internet connections. Guide customers through the process of setting up new accounts, activating services, and managing their accounts online. Address customer complaints and work towards satisfactory resolutions, escalating complex issues to higher-level support as necessary. Identify and analyze customer issues to determine appropriate solutions, ensuring a positive customer experience.