2022 - Present

CRM Admin/Project

• Administrative support • Project implementation support • Reporting and documentation support • HubSpot Administration

Team Lead, Omniplus Cash Management Project

• Supervised a team of 10 in executing the project within the defined timeline. • Provided in-depth training to corporate clients on the technical, functional, and business capabilities of Ecobank Omniplus platform. • Conducted quality reviews of client onboarding processes to ensure compliance with customer requirements. • Assisted customers in transitioning from manual cash payments to automated methods. • Supported the Product Manager in tracking Omniplus Channel usage and statistics. • Offered ongoing support to corporate clients on the usage of the Omniplus platform. • Reporting and documentation support.

2012 - 2018

Relationship Officer, e-Banking

• Established effective communication with internal departments to resolve issues and marketed and sold the bank's e-banking products. • E-Banking Product presentation, demonstration, and training to branch staff and retail and corporate clients. • Collaborated with IT and Electronic Banking units in the development and design of new e-banking products. • Provided customer service and support.