2023 -

Customer Online Assistance

• Processes average of 250 orders per day using company's online ILS picking system software with an exceptional degree of accuracy • Collates orders using specific equipment shopping stock Handset and prioritises based on temperature needs, contributing to over £200,000 in monthly savings by reducing wastage • Liaises with customers during collection slots, addressing their concerns and ensuring they are informed and empowered to provide feedback through rating and survey mechanisms I relate construction progress and adjustment using media measures with other personnel while the project is going on. I process and store construction photographs for the documentation database and distribute business-driven and actionable visual reports for key stakeholders in civil transit construction.

2018-2023

Project Officer

• Collaborated with RYT-COXT, a logistic company, to conduct drone surveys for traffic analysis, contributing to terminal construction requirements and metric definition • Managed a team of 8 workers collecting and analysing survey data, resulting in the design of an efficient traffic system for Mile 2 and Marina’s proposed intermodal exchange, with a budget of $12 million • Oversaw the entire civil construction process, utilising Office software to monitor critical activities and ensure timely project delivery • Generated comprehensive project documentation, including daily reports and technical photographs, using Excel to provide actionable visual reports for senior management decision-making • Supervised a team of 16 personnel, completing the project within 16 months, accommodating 5600