2017 - 2018

Data Entry Clerk at South East LGA, Asaba

Compiled statistical information for monthly reports and closed terminated records Updated and alphabetized records for 130+ customers and employees 5 days per week Processed over 3,000 customer orders per month, including payment logs and refunds Managed 4 phone lines, resolving customer questions and complaints in under 3 minutes each on average Helped resolve customer complaints, which led to a 97% satisfaction rate based on post-transaction surveys

2015-2017

Administrative Assistant at GIGM Transport Co.

Managed incoming phone calls, guided inquiries, and resolved customer requests, resulting in improved customer satisfaction and streamlined communication processes for the company. Facilitated administrative duties including scheduling, recording meeting minutes, and managing records, enhancing organizational efficiency and documentation accuracy for the company. Administered accurate data organization and input into databases, facilitating seamless access and analysis, thereby optimizing information retrieval and decision-making processes for the company by 35% Effectively coordinated calendars and schedules for the management team, resulting in a 50% increase in productivity through optimized time management practices for the company.

2018 - 2019

Virtual Assistant at Office Green

Arranged and supported Google Meet sessions between executives and top clients, which resulted in a 23% increase in new business Managed office supply inventory using QuickBooks and renegotiated vendor prices, leading to a 31% reduction in office recurrent expenses Achieved 74 words per minute (WPM) while entering data that resulted in processing an average of 451+ entries per day Maintained a 99.9% accuracy rate in entering data into the company's Salesforce CRM system Managed the daily schedule of 7 senior executives, optimizing their time by 2.1 hours through strategic planning and effective reminders for appointments

2019 - 2023

Data Analyst at Caritas NG

Implemented data cleansing procedures utilizing Excel, Power Query, and SQL, resulting in a 20% increase in data accuracy, thereby enhancing data reliability and integrity for the company. Developed and maintained comprehensive dashboards using Tableau and Power BI to enhance data visualization and analysis capabilities, facilitating informed decision-making processes for the company. Collaborated with cross-functional teams to interpret complex data sets, resulting in a 10% increase in efficiency. Implemented long-term pricing experiments that enhanced customer value by 25%, contributing to the company's strategic growth initiatives. Generated root cause reports to tackle issues with customer conversions, revealing insights that led to a 32% increase in conversions.