Ashley Njoroge
IT Professional | Aspiring Data Scientist
Based in Nairobi, Kenya
About
Hello, there. I'm an entry-level professional in the data world. I enjoy experimenting with larger data sets. I have experience building very artsy and creative data visualizations too.
Skills
Projects
Experience
February, 2023 - May, 2023
ICT Intern at KCA University
I demonstrated excellent customer service skills by handling customer inquiries and complaints in a professional manner. I demonstrated strong analytical and problem-solving skills by troubleshooting issues and resolving technical problems. I developed strong communication and interpersonal skills by working closely with team members and other departments. My duties involved : •Service and maintenance of computing devices in the computer labs. •Assisting in the installation of software and hardware. •Helping with troubleshooting computer hardware and software. •Assisting with setting up digital equipment for the purposes of teaching and learning. •Troubleshooting internet, and setting up internet configurations to end-user devices. •Assist in setting up computer workstations.
Education
May,2019 - December, 2023
Bachelor of Business Information Technology at KCA University
•Learned how to be proficient in managing hardware and software systems, and being skilled in troubleshooting and problem-solving, with a strong focus on customer service and communication. •Learned how to manage and maintain hardware and software systems to ensure optimal performance and functionality. •Learned how to troubleshoot and resolve IT issues independently and collaboratively with other IT professionals. •Learned how to communicate effectively with stakeholders, including faculty, staff, and students, to provide exceptional customer service. •Learned to stay up-to-date on industry trends and advancements, and make recommendations for improvements to existing IT systems and processes. •Learned how to apply my educational IT skills to earn maximum profit in a business.
May, 2023 - July, 2024
Data Science at ALX